FAQ
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Q: How do I create an account?
A: You can create an account by visiting our registration page and filling in the required fields. This will allow you to submit items for authentication, track your submissions, and manage your account details.
Q: What types of items can I authenticate?
A: We specialize in authenticating luxury goods such as watches, handbags, and jewelry. Each item undergoes a rigorous examination to ensure its authenticity.
Q: How long does the authentication process take?
A: Most items are authenticated within 24 hours. The exact time may vary depending on the complexity of the authentication needed for specific items.
Q: What happens if my item is deemed inauthentic?
A: If an item is found to be inauthentic, you will receive a detailed report explaining the findings, which helps you understand the reasons behind the determination.
Q: What are the costs associated with authentication?
A: Prices start at $30 for basic authentication. Detailed pricing for different services can be found on our pricing page.
Q: What payment methods are accepted?
A: We accept major credit cards, PayPal, and bank transfers. Our payment processes are secure, ensuring the safety of your transactional data.
Q: Is my personal information secure?
A: Yes, we prioritize the security of your personal information. We use advanced security measures to protect your data from unauthorized access. For more detailed information, please view our Privacy Policy.
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